RANZ provides a dispute resolution service to support members and their clients where issues arise during or after roofing work. In many cases, disputes can be resolved without formal intervention.
Before contacting RANZ, we ask that you work through the guidance below. These steps address the most common causes of disputes and often lead to quicker, more effective outcomes for both parties.
Before you contact RANZ.
The role of RANZ.
RANZ aims to assist parties to resolve disputes wherever possible and will generally encourage resolution without entering the formal dispute process.
Where disputes escalate, it is often because the client–contractor relationship has broken down and neither party is willing to re-engage. In many cases, re-engagement is necessary to achieve resolution.
RANZ may:
Refer to recognised industry standards and guidance, including:
E2/AS1
Manufacturer’s installation instructions
Codes of Practice
Industry guides and workmanship tolerances
Assess whether a member has met their obligations under the RANZ Code of Conduct
It is at RANZ’s discretion whether a matter meets the threshold for a formal dispute process involving the Disputes Committee. The Committee is appointed by the RANZ Executive and consists of experienced industry professionals who volunteer their time.
If rectification work is not completed by the original roofing company, warranties may be affected. Subsequent work may not be covered, and responsibility for future issues can become unclear, significantly complicating resolution.
RANZ’s goal is to help members and their clients return to the position they should have been in before the dispute arose — with clarity, fairness, and professionalism.
